FAQ

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ORDER AND DELIVERY

Do I need to order in advance?

It is not mandatory to order in advance, but to avoid the disappointment that your favorite might be sold out, you can place an order in webshop. Orders for the next day need to be placed before 4:00 p.m. After that time it is best to call our shop and we will check if our bakers can have your order ready for the following day.

Does Koekela deliver to my address?

With a minimum order of €50,- we deliver in Rotterdam City Center. Cost is €5,50 per delivery address.
An order above €100,- free delivery. See our delivery map here.

What are the delivery charges?

With a €50 minimum order we charge €5,50 per delivery address. Free delivery for orders above €100

Can I order on account?

It is not possible to make purchases on account. Do you have a restaurant, hotel or cafe and are interested in our products for your business please contact us per email at info@koekela.nl

How do I know if my internet order went through?

You will receive a confirmation per email when you order. If not please contact our shop.

I have a large order, do I have to use your webshop?

It is your choice. You can use our webshop or if you feel more comfortable calling our shop we will gladly take your order during store hours.
Tel.: 010 4364774

ALLERGENS AND DIET INFORMATION

Do you sell sugar free cakes?

We have a date-plum cake made without any added sugar that get's it's sweetness from the dates, raisins and plums that it is made with. The vegan apple pie is baked by Rose&Vanilla and is lactose-, gluten and sugar free.

I am allergic to nuts.

We have a selection of products made without nuts, but please be advised that all of our products are made in a bakery where nuts are used.
Please see our allergens webpage

Do you sell products without gluten and/or lactose?

We have 4 individually wrapped gluten free bars. Our carrot muffin and carrot cake are lactose free. We also make a date-plum cake that contains no added sugars that get’s it’s sweetness from only the fruit. It is lactose free. The Paleo Blonde is made with almond flour & coconut blossem sugar and is lactose free. It is also gluten free, but we can not give you a gluten free guarantee as it is made in a bakery containing flour. The vegan apple pie is baked by Rose&Vanilla and is lactose-, gluten and sugar free.

Please see our product list of allergic ingredients.

Which Koekela cakes & pies have alcohol?

Our nut pie is made with brandy which is then baked. The alcohol is more or less evaporated during the baking process leaving only the subtile taste behind.

I'm pregnant, can I eat Koekela products?

We use only pasteurized dairy products and pasteurized egg whites for our meringue.
Our baked products are made with fresh eggs which are thoroughly baked. In general our products are safe to eat for pregnant women.
If you have any doubts or questions please don’t hesitate to ask.

See our allergens overview

Please see our: Allergens Information

OTHER QUESTIONS

Can I order cakes and pies per slice?

Yes! We sell all of our cakes and pies per slice in our shop for take away or to eat in. We sell only whole cakes and pies via our webshop.

Do you make special cakes to order? Birthday cakes?

We can personalise any of our cakes with a written message (in chocolate) or photoprint on the cake. Orders can be placed 24 hours in advance in our shop. For more information please visit our shop. We do not make square cakes or other specialty cakes to order.

Do you sell gift certificates?

Yes, Koekela gift certificates are available in our shop starting at €7.50 each.

Is it possible to reserve a table?

Sorry, we don't take reservations.  Normally there is a quick table turnover in the cafe.

Do you serve afternoon tea?

We're all about sweet things, so no, we don't serve an afternoon or high tea. We do serve our own Koekela sampler filled with a variety of bars & cookies including your choice of coffee or tea for 2 people for €16.00. If this doesn't satisfy your sweet tooth you can always order a scone complete to go with it. (that's with clotted cream & jam)

Take a look at our menu

Is Koekela accessible for wheelchairs?

Due to the high entry we have a ramp to for wheelchair accesability.  Please give one of us a wave at the entrance so we can assist you.  Unfortunately our toilets are located a level higher in our cafe and these are not accessible for wheelchairs.

May I bring my dog inside the shop/cafe?

Sorry due to the open kitchen we do not allow dogs inside the shop/cafe.

Does Koekela have more locations?

At the moment our only location is in Rotterdam. Nieuwe Binnenweg 79a.

FAQ-Foto


i.v.m de feestdagen zijn onze losse bars en koeken tijdelijk niet meer te bestellen via de webshop. Wij zorgen natuurlijk voor genoeg voorraad in onze winkel, dus kom langs! - Due to the holiday madness it is not possible to order individual bars in the webshop. We have enough available in our store, so come on by!---- Dismiss